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HCL TECHNOLOGIES – BPO SERVICES LTD

Company Profile Company Profile Company Profile Company Profile Company Profile Company Profile Company Profile Company Profile HCL BPO Services represents HCL Technologies’ most significant strategic business extension and investment to date.

HCL BPO Services currently operatesefreshers out of various locations in India, Malaysia and Northern Ireland. The focus on and commitment to BPO is based on the following assets and attributes:

Global Client Base & Relationships – HCL-T’s global relationship base consists of approximately 454 clients, including 61 Fortunefreshers 500 organizations, in such high propensity to and potential of outsourcing Sectors as IT / I.S / Insurance/ Financial Services / Retail.

Global Presence & Reach – HCL-T operates in 15 Countries across 20 locations between U.S.A, Europe and Asia-Pacific, deploying over 100 Customer Relationship Managers (over 70 of whom are located in the U.S.A). This network ensures effective and responsive Client Relationship Management.

Related Technology Domain Expertise – HCL-T has developed extensive expertise in a wide range of emergentefreshers and mainstream Technology Domains. Some of these Domains bear a direct relationship to a wide range of B.P.O services – e.g. CRM/ ERP/ SCM/ Imaging & Workflow etc.

Relevant Industry Practices – In addition to Technology Domain expertise, HCL-T has also developed a number of Industry Practices, including Banking / Funds Management / Insurance / Retail.

Funding & Scalability – HCL’s BPO Services operations have been totally funded from internally generated resources, enablingefreshers the rapid ramp-up of delivery infrastructure in diverse locations and countries as well as significant enhancements in delivery Reliability, Security and Quality

Designation Customer Support Executive (CSE)/Sr.Customer Support Executive Sr.CSE
Experience 0 – 3 years
Industry Type CRM / IT Enabled Services / BPO / Medical Transcription

Functional Area ITES / BPO / KPO / Customer Service / Operations
Keyword ITES, BPO, Call Center, Inbound, Outbound, Customer Service Executive, Customer Care Executive, UK Process, US Process, CSE, Contact Center, CSR, CSA, CCO, IT Enabled Services, International Call Center Location Chennai
Remuneration As per Industry Standards (Negotiable)

Education
UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization

Job Description
* Attending inbound.
* Solving customer queries.
* Managing and updating customer & client database.
* Acting as a primary interface for all customer service enquiries.
* Ensuring all unresolved faults, queries and complaints are passed onto the next level of support.
* Fully adhering to the complaints and escalation system and procedures.
* Handling inquiries and reporting to Concerned Authorities.
* Undertaking other duties as required by the Assistant Manager.

Desired Profile
*Excellent Communication Skill
* Excellent command over spoken English.
* Experience from other industry will be considered.
*Positive attitude and value based outlook.
* Patience, perseverance and adaptability.
* Age limit 18-35 yrs
Others Information
* Only One Shift (Monday to Friday)

Walk In And Meet Us At

HCL Technologies – BPO Services Limited
30, Eithiraj Salai,
Egmore,
Chennai – 6000105
(Near Eitharaj Colloge)
Faizal – 09884643192

Credit of this Job post goes to efreshers.com

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