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Freshers wanted in Sutherland for Technical Support Executive

bpo2Designation: Technical Support Executive or Customer Support Executive

Job Description:

1.Involves handling Inbound Calls.
2.Involves resolving customer queries.
3.Involves updating customers on latest information on a product or service.
4.Should be comfortable working in shifts.
5.Should have excellent English communication skills.
6.Should be patient enough to handle any kind of customer queries.
7.Attractive incentives and perks depending upon the individual’s performance would be rewarded

Company Profile:

For more than 20 years Sutherland Global Services, a multinational IT-enabled and Business Process Outsourcing (BPO) company, has been providing integrated BPO solutions, Customer Lifecycle, Back-office Lifecycle Management, IT outsourcing services and outsourcing solutions to Fortune 500 and Fortune 1000 companies in a wide range of industries including retail/E-retail, insurance, mortgage, banking and financial services, healthcare, telecommunications, technology, travel and hospitality.Sutherland employs more than 21,000 professionals offering RightSourcedâ„¢ seamlessly blended IT outsourcing, outsourcing solutions, offshore outsourcing and business process services from 21 delivery centers in India, the United States, Philippines, Canada and Mexico. By integrating highly trained outsourcing professionals with state-of-the-art technology and proven business process outsourcing methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced seamlessly blended services from its 21 delivery centers in India, the United States, Philippines, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.

Our services consist of customer lifecycle management services and back office lifecycle management services, which are integrated to provide end-to-end services involving the management of entire business processes for our clients. Our services are custom tailored to each client’s business model and their end customer needs and are typically provided via multiple delivery centers throughout the world. Our expertise includes process expertise, analytical capabilities, consulting processes, technology expertise, including our intellectual property platform, and operational insight arising from managing complex processes in diverse industries for numerous clients. We believe that our experience minimizes the risks clients encounter when they outsource. We aim to provide complex, end-to-end BPO services.

Desired Profile:

Min Education Qualification: Any Graduate/ Post Graduate
Work Experience: 0 – 2 yrs
Building a rapport with customers.
Age criteria: Restricted up to 30 years.
Candidates with relevant experience in a voice based
Involves working in Night shifts
Excellent Communication Skills.

Location: Chennai

Experience: 0 – 3 years

Education: Any graduate

Functional Area: Call Centre, BPO, Customer Service

Role:

• Fresher
• Technical Support Executive ( voice)
• Customer Service Executive (Voice)

Contact:
Sutherland Global Services

Website: http://www.suth.com

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