*Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution *Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in rotational night shifts
WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enables us to deliver business value to the world’s leading companies. WNS is passionate about building a market leading company valued by our clients, employees, business partners, investors and communities.
As a leading global business process outsourcing company, WNS “extends the enterprise” of some of the world’s best brands. Through our global delivery network and a comprehensive service offering, we deliver business value to our clients by combining operational excellence and deep domain – industry and functional – knowledge.Flexibility is the cornerstone of our success. Not all organizations seek to implement radical change. We engage with equal passion with clients seeking to implement a “trial and learn” model, one process at a time, and with those aiming to transform multiple processes or complete functions at once.Delivering the entire spectrum of business processes – from shared back office processes to industry-specific front and middle office processes, all the way to complex, actionable research and analytics, WNS changes the game for its clients.
Our biggest differentiator is our approach to “extending your enterprise.” We understand that working the way our clients work is key to outsourcing success. Clients elect to partner with us quite simply because our management practices, systems and processes are geared to a simple fact – outsourcing succeeds when the provider works hand in glove with the client, bringing new processes and systems, new performance enhancing techniques and skills, fundamentally solving business problems and moving the dial together, and not imposing their culture.
*Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizing skills
Experience: 0 – 3 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
UG – B.Com – Commerce,B.Sc – Any Specialization,BCA -Computers,Diploma-Any Specialization
PG – Any Specialization – Post Graduation Not Required
Compensation: Salary And Incentives Best In The Industry!!!!